Shipping costs are calculated at the check out and by the moment we just ship for EUR countries. If you have any doubts about the shipping you can send us an email to “[email protected]”

 

 

RETURNS INFORMATION

If you are not completely satisfied with your purchase, we accept returns for 14 days from receipt of the order according to the order’s shipping tracking date. The items must be unworn, unwashed and undamaged, with all the tags still attached. 

Customers won’t ve refunded for shipping costs and are responsible for all related shipping fee’s for their return. We regret that we cannot be held responsible for any lost or damaged in transit. For this, we recommend clients to use reliable courier companies with track number and insurance by damage or lost.

**NIICA STORE has the right to refuse returned articles if they’re not returned in brand new condition.

**We don’t accept returns for customized products (products requested by customers with colors, sizes or other unique characteristics different from those we have available in our website) 

 

STEPS TO RETURN YOUR ITEM:

First: Register your return by sending an email to “[email protected]” stating your name, order number, a little description or photo of the item(s) that you are return and information if is a exchange for other product or a refund or credit to be use in the store (available for be used during 1 year).

Second: Put the items you would like to return in a box or bubble envelope packaging with all the original tags attached. We don’t accept damaged returns or products without the original tags, so please take care of the product in the moment of return them. Don’t forget to add a note with your name and email please so we can identify easily.

Third: 
Do the shipping of the product to:

Naira Camila Rodrigues de Almeida
Rua Carvalho de Araújo 75, 2D.
1190 – 137 Lisboa, Portugal

Return shipping costs aren’t covered by Niica Store and we recommend you to return your package using a track & trace code since we’re not responsible for lost or damaged return orders. Once your return has been received and inspected, we will send you an e-mail to inform you of the status of the process. If the item is returned and accepted, we will begin the process of returning the money or exchanging the product as requested by the customer. If the money is returned, it will be refunded according to the original method of payment for the product.

If you had any doubts or concern about this process you always can contact us by email or DM in our social media. Thank you 🙂